This we promise – we are committed to adapting and continuing to serve you.

You are the reason we come to work every day. Our passion and our purpose is to help you look and feel great. That will never change. We look forward to being a part of your most memorable moments and everyday occasions for many years to come.

The coronavirus pandemic has altered the way we live and work. There are fewer in-person meetings, less going out, and postponed wedding celebrations, whereas our clothes are better suited to being out and about. That, in turn, means the need for fewer stores. We shared in July that some stores will close as a result and, while we are still making decisions about which stores will be affected, our actions will help us right-size our store fleet. In the meantime, rest assured, the Chapter 11 process includes specific protections that allow us to provide a consistent shopping experience for our customers.

And, good news: We still have stores in every major metro area, in all 50 states and across Canada, and we are continuing to enhance our online experiences as well. Nothing about our decision to seek Chapter 11 protection changes that.

We are resilient and are resolved to get through this to be there for our customers and teams. These actions build on steps we’ve already taken to show up more efficiently and effectively for our customers, enhance our omni-channel strategies and strengthen our brands. The Tailored Brands of the future will be a more digitally-enabled, nimble organization poised to thrive in our ever-evolving business environment.

When the world is ready to dress up and go out again, we will be there to serve them.

So, in this ever-changing world, one thing won’t ever change – our focus on you.

Please expect to:

  • Continue to shop with us in a store near you and online—with the same great clothing, service, and value
  • Receive your existing rental reservation or custom order as scheduled
  • Receive the full value of any gift cards or coupons you may be holding
  • Be able to make returns or exchanges according to our normal policies
  • Maintain your current status in our loyalty and rewards programs
  • Contact our service center in the same way you have in the past

Thank you for your loyalty.  We expect better days ahead and we hope the best for you, as well.

How we’re keeping our stores safe for our customers and employees:


FAQ

1. How will the Chapter 11 filing affect Tailored Brands’ relationship with customers? Will all of your brands continue to provide the same high-quality merchandise assortment?

We are committed to helping you look and feel your best. That will never change. We are confident in our ability to provide you with the same quality products, great promotions and exceptional shopping experience you’ve come to expect from our brands. We look forward to being part of your most memorable moments and everyday occasions for many years to come.

2. Will my local store remain open?

The vast majority of our stores are open, and we are continuing to enhance our online experiences as well.

Unfortunately, the coronavirus pandemic has altered the way we live and work. Fewer in-person meetings mean the need for less work attire. And that, in turn, means the need for fewer stores. We shared in July that some stores will close, and while we are still making decisions about which stores will be affected, our actions will help us right-size our store fleet. In the meantime, Chapter 11 includes specific protections that allow us to provide a consistent shopping experience for our customers.

3. Will I still be able to use my loyalty reward points?

Yes. We have taken the necessary steps to maintain our existing loyalty and rewards programs and customers can continue to earn and redeem points as normal.

4. Will my gift card or coupon retain its full value?

Yes. We have taken the necessary steps to ensure you receive the full value of any gift cards you may be holding. All coupons will continue to be valid with their existing terms and expiration dates.

5. Should I expect any changes in pricing or promotions?

No. We will continue to deliver great pricing and promotions.

6. Can I still return or exchange my items?

Yes. Customers will be able to make returns or exchanges according to our normal policies.